Gain a Competitive Edge With Dedicated E-Commerce VA
It is especially difficult for an e-commerce business to gain a competitive edge if it has just started, or is short of staff and other resources.
What can you do about it?
The idea is: why not outsource the myriads of resource-draining tasks from your marketplace, store, or customer support channels to Dedicated VA e-commerce assistants?
Whether it is optimizing online sales channels or managing inventories, you have to face unique challenges running an e-commerce business.
However, if you let experts do these jobs remotely (at an hourly rate you cannot imagine) and keep the business running smoothly, while you give all your attention to core functions, it can save you a lot of trouble and money.
Think about it.
Our e-commerce assistants are domain experts bringing in specialized skills necessary to develop a strong foundation and offer something unique to compete in the market dominated by the major players like Amazon and Walmart.
In other words, if you cannot invest in analytics, focus on customer experience, leverage social media and differentiate your brand, staying ahead in this competition is impossible.
But, you can make it possible and way easier by delegating non-core tasks to a Dedicated VA.
Find E-Commerce VA Services You May Benefit From
Use this list as a primary reference as of what you can ask from us, but our services do not limit itself to this list. We are open to discuss any type of requirements our expertise can fulfill.
Product Listing
Optimization (PLO)
With expert e-commerce VA support you can rest assured that your products will be more discoverable and eye catching to relevant buyers.
PLO is the process of enhancing the visibility and effectiveness of product listings on e-commerce platforms.
To let professionals work their magic at PLO is necessary to stand out in a saturated market.
Order Processing and
Fulfillment
You should let only an expert VA handle the process of receiving, preparing, and delivering an order to your customer.
In e-commerce this is one of the processes upon which customer satisfaction depends greatly.
You have to ensure that the correct product is delivered as inexpensively, reliably, and quickly as possible.
Customer Service and Support
E-commerce customer service involves answering questions about your products, its delivery, return, and resolving issues.
Being a human touchpoint in a digital landscape is also a crucial part of this job.
Letting experts handle the process that supports your customers from before they make a purchase to after when they’ve made it, is essential.
Inventory Management
This process involves controlling and overseeing the use, storage, and order of products that you sell online.
If you let experts lead your inventory management, you can expect to reduce operational costs and improve efficiency.
On top of that, if done correctly, you will get a more accurate understanding of your analytics and logistics.
Social Media Management
This year 60% of the Gen Z population (18 to 24 years old) has discovered a new product or brand in social media.
And 32% has made a purchase of that product or brand.
Therefore, you should use its maximum potential to create brand awareness, grow a loyal customer base, and increase revenue.
SEO and Digital Marketing
Digital marketing and SEO is a long term process that can guarantee consistent traffic to your site.
Many businesses are not satisfied with one-time traffic spikes that their campaigns offer.
But, you can let expert VAs guide your digital marketing ventures with their up to date knowledge on the industry and its trends.
E-commerce Analytics and Reporting
It involves collecting, evaluating, and expounding on the data from your store to make future business decisions you should ensure it is in the right hands.
An adept analyst will help you gain insights into your business operations, marketing, sales, and customer behavior.
This is one of the most crucial tasks in e-commerce.
Website Maintenance
Website management and maintenance is necessary to keep your online store up-to-date and running smoothly.
A VA experienced in handling e-commerce websites is perfect for the task.
They can ensure that your website is offering good customer experience, abides by all security protocols, and performs well in search results.
Return and Complaint Handling
This is the process of managing all the returns and complaints customers make.
It includes processing the exchanges and returns, collecting items, and inspecting them.
Letting experts take care of this process is wise, as it can be tedious or complicated otherwise, impacting your brand image and customer loyalty with it.
Competitor Research and Product Research
Competitor research enables you to identify your competitors’ strengths and weaknesses. It is crucial to formulate and improve upon your business strategy.
Product research allows you to learn more about customer preferences and ensure your products’ success upon entering the market.
By delegating these tasks to experts you get closer to your goals.
Product Description Writing
Product description plays a very important role in e-commerce no matter the size of your store.
If the description is done right it helps customers make buying decisions.
Therefore, let a proficient product description writer tackle this job and rest assured that your product descriptions’ potential to influence a buying decision is optimized.
E-commerce Transaction Management
You want to do your transaction management right as it will help you increase profitability, business efficiency, and streamline processes.
Letting an e-commerce VA handle the responsibilities of monitoring and making sure that your transaction-related operations are running as planned is perfect.
It’ll let you focus on things that matter most.
Product Category Management
The aim of category management is improving customer satisfaction by organizing similar products into categories. It allows an easy-to-navigate shopping experience.
Outsourcing this task to a dedicated VA is ideal, as it takes your mind off this task.
It also offers you a number of benefits like better supplier relationship, enhanced spend visibility, and so on.
Product Image Enhancement
This is a process that you do not need to get involved directly and is perfect for outsourcing.
However, it is essential to do it right, as product image enhancement helps you stand out from the competition.
It also improves conversion rates, enhances the shopping experience, builds trust, and educates customers.
Product Classification
Product classification is an organizational strategy that puts products into a logical structure based on competing brands, price, and customer behavior.
By allowing professionals to handle this task you can extend a helping hand to customers.
You can find exactly what they are looking for by assisting sales and marketing teams create strategies targeting customer needs.
How to Get an E-Commerce Virtual Assistant?
1. Discuss project scope
The first step is understanding your requirements. In a meeting that you’ll schedule, you can discuss in detail about the areas you need assistance and we will clarify all your queries regarding our services.
2. Connect with your VA
The next step is finding the most suitable experts for the positions you want to fill. We will go through our database and find the perfect match based on your requirements and let you meet them. You can talk about the tasks at hand in a meeting.
3. Check compatibility
As you are working with us for the first time, consider the 72-hour free trial a courtesy we extend for you to get accustomed with your new VA and see if they are compatible with your work or not.
4. Sign up and delegate
WIthin the 72-hour free trial you can make a decision whether to sign and onboard your VA or not. Once you have got your e-commerce VA by your side you can start delegating whether it is order processing, customer service, social media management, or product listing.
Why Choose Dedicated VA?
We understand the situation you are in, not specifically, but the reasons that make outsourcing a viable choice for an e-commerce business. We have worked alongside companies for so long to gain a deeper understanding of how to provide support remotely and let business owners and in-house teams get the time they need to give the jobs their best.
700+ Satisfied Clients
More than 90% of our clients stayed with us after the first time we worked together.
7+ Years Experience
Our VA support is one of the best in the industry for the past 7 years.
30+ Industries Served
We have worked for more than 30 industries and covered over 200 service vertices.
300+ Remote Employees
Our team of 300+ experts are ready to get deployed for tasks that you need to delegate.
